HELP & SUPPORT CENTRE

How can we help you?

Find answers to common questions about quotes, KYC verification, and INR payments, or reach out to our dedicated support team.

KYC & Verification

Learn about required documents, DigiLocker integration, and how to verify your account.

Payments & Deposits

Guides on making safe INR deposits, understanding dynamic instructions, and settlement timelines.

Contact Support

Can't find what you're looking for? Reach out to our human support team for immediate assistance.

FAQ

Questions,
answered clearly.

Get quick answers about KYC, quotes, bank instructions, payment verification, and transaction progress.

Need more help?

Our support team is here for you every step of the way.

View All FAQs

Submit your INR requirement, complete KYC verification, review and confirm the quote, transfer INR to the provided bank details, and once verified, USDT will be sent to your wallet.

Yes, KYC verification is a mandatory step to ensure secure and compliant transactions.

After the applicable verification and quote-confirmation stages, for a confirmed transaction.

If JSBM uses a rate-validity window, the quote will state it. Otherwise, the applicable rate is confirmed according to the operating process.

The received INR is matched against the transaction details before processing. Once verified, USDT will be sent to your wallet.

Grievance Redressal

We are committed to providing a fair and transparent resolution to all user issues. If your initial support request has not been resolved to your satisfaction, you may escalate the issue to our dedicated Grievance Officer.

Escalation Workflow

First, ensure you have raised a standard ticket via our Support/Contact page.
Allow up to 48 hours for standard support resolution.
If unresolved, email our Grievance Officer at grievance@jsbmfintech.com with your ticket number.
The Grievance Officer will acknowledge your email within 24 hours and aim to resolve the dispute within 15 working days.